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Third-Party Risk Management and Due Diligence

External services · 2 min read

Your risk, their hands

Most organisations rely on dozens or hundreds of suppliers: cloud platforms, payroll, IT support, marketing agencies. Each one that touches data or systems carries part of the organisation’s risk, and many major breaches start at a supplier. Management of external services (providers, suppliers, third parties and fourth parties) is a named CISM topic, and the organisation stays accountable for its data and customers whatever the contract says.

The third-party life cycle

Plan and tier, due diligence, contract, onboard, monitor, exit.
  1. Plan and tier: what will the supplier access? The risk tier decides the effort.
  2. Due diligence, before signing.
  3. Contract: security requirements, right to audit, breach notification, exit terms.
  4. Onboard: least-privilege access; controlled connections.
  5. Monitor: reviews, reports, KRIs, incidents.
  6. Exit: access removed; data returned or destroyed.

Tier suppliers by risk

Critical, high, medium, low supplier tiers with examples, due diligence and review frequency.

Tiering considers the data the supplier handles, how critical the service is and how connected the supplier is to the organisation’s systems. The cleaning contractor and the cloud payroll provider don’t need the same review.

Due diligence evidence

EvidenceGives you
Security questionnaireThe supplier’s own description, which needs verification
ISO 27001 certificateA certified management system, for the stated scope
SOC 2 Type II reportIndependent testing of controls over a period
Penetration test summaryEvidence of testing and remediation
Audit (on-site or remote)Direct verification, under a right-to-audit clause

Check that certificates and reports cover the services you actually use.

Monitoring throughout

  • periodic reassessment by tier
  • breach and incident notification within agreed times
  • review of new SOC reports and certificates
  • security ratings and threat intelligence on suppliers
  • access reviews for supplier accounts

Example. A marketing agency is assessed at onboarding and passes. Two years later, a security rating service flags exposed admin interfaces at the agency. The security manager triggers a reassessment, and the agency fixes them within a week, as the contract requires.

How the exam asks about it

If the question asks…The answer is usually…
When to assess a supplier’s securityBefore signing the contract
How to focus third-party effortTier suppliers by risk
Best independent assurance over a providerA SOC 2 Type II report, checked for scope
Who is accountable after outsourcing?The organisation
A supplier’s risk changes mid-contractReassess, and act under the contract

In short

  • Management of external services (providers, suppliers, third and fourth parties) is a named CISM topic; outsourcing work doesn't outsource accountability.
  • Third-party risk management covers the whole life cycle: plan and tier, due diligence, contract, onboard, monitor, exit.
  • Tiering by risk (data access, criticality, connectivity) scales effort so critical suppliers get the most scrutiny.
  • Due diligence uses questionnaires, certifications (ISO 27001), SOC 2 reports, evidence review and sometimes audits.
  • Monitoring continues throughout: periodic reviews, incident notification, performance against security requirements.
  • Integrating security requirements into contracts and monitoring third parties' adherence are CISM tasks.

Exam traps

  • Due diligence happens before the contract is signed, not after.
  • A supplier's certificate must cover the services you actually use.
  • Assessing every supplier the same way wastes effort and misses critical ones.
  • The organisation stays accountable for its data and customers, whatever the contract says.

Slides

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CISM · Domain 3 · External services

Third-Party Risk Management and Due Diligence

How the security manager governs the risk of suppliers and service providers: tiering, due diligence, contractual requirements, monitoring and exit, scaled to each supplier's risk.

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