Topics in this domain

Heat Maps, Dashboards and Scorecards

Reporting · 1 min read

Choosing a format

Heat map, dashboard, scorecard, trend chart, narrative: best use and what to watch out for.

The heat map

Qualitative heat map of likelihood against impact, from low to critical.

Heat maps are quick to read but subjective. They can hide trends, aggregation and uncertainty, and imply false precision.

A one-page board view

Board dashboard: risk posture against appetite, program progress, events and decisions needed.

Making visuals honest

  • Show the appetite line or tolerance on the chart.
  • Add trend arrows or previous positions.
  • Keep scales the same every period.
  • Add two or three sentences on what it means.

Example. A heat map showed every top risk in the same red box quarter after quarter. Adding arrows for movement showed two risks improving and one getting worse, which focused the board’s attention on the right one.

How the exam asks about it

If the question asks…The answer is usually…
Main benefit of a heat mapQuick view of relative risk priority
Main weakness of a heat mapSubjective; hides trends and aggregation
Best format for tracking against targetsScorecard
Make a dashboard more usefulFewer indicators, with context and trends

In short

  • Heat maps show the relative position of risks by likelihood and impact.
  • Dashboards show the current status of indicators and actions; scorecards track performance against targets.
  • Visuals need context: trends, appetite lines and a short narrative.
  • Heat maps can hide trends, aggregation and uncertainty, and imply false precision.
  • Choose the format by what the audience must decide.

Exam traps

  • Letting colours replace explanation.
  • Treating heat map positions as precise measurements.
  • Dashboards so crowded the key signal is lost.
  • Changing scales between reports so trends look different.

Slides

Click the slide and use the arrow keys. F toggles full screen.

CRISC · Domain 3 · Reporting

Heat Maps, Dashboards and Scorecards

The visual formats used in risk reporting, what each is best at, how they can mislead, and how to design a one-page view that leads to decisions.

1 / 8