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RACI and Risk Escalation Paths

Ownership and monitoring · 2 min read

Who does what, exactly?

“Security is everyone’s job” is true, but unhelpful when a decision is needed. A RACI chart lists key activities and says, for each one, who does it, who answers for it, who must be asked and who must be told.

LetterMeaningRule
ResponsibleDoes the workCan be several people
AccountableAnswers for the result; approvesExactly one per activity
ConsultedGives input before the decisionTwo-way communication
InformedTold afterwardsOne-way communication

A RACI example

RACI chart for assessing risk, choosing treatment, implementing controls, accepting residual risk and approving policy.
ActivityRisk ownerSecurity managerITSteering committee
Assess the riskCA / RCI
Choose treatmentARCI
Implement controlsACRI
Accept residual riskA / RCII
Approve risk policyCRCA

Escalation paths

Control owner/security, risk owner, steering committee, executive management, board.

Escalation sends a risk to the level of authority that matches its size. Agreed thresholds decide how far it travels: a medium risk might stop at the risk owner, a high risk at the executive, and anything beyond appetite goes to the board or its risk committee.

When to escalate

  • residual risk exceeds appetite or the owner’s authority
  • an owner can’t, or won’t, act on a high risk
  • remediation actions are significantly overdue
  • a major incident, or a new high-impact threat
  • conflict between business units over a risk decision

Example. A business unit has delayed fixing a high-rated access risk for three quarters. Under the agreed thresholds, the security manager takes it to the steering committee, which sets a deadline and funds a contractor. No personal confrontation is needed.

Escalating a business risk isn’t disloyalty. Making sure the right people decide is part of the security manager’s job.

How the exam asks about it

If the question asks…The answer is usually…
How many Accountable people per activity?Exactly one
The person who does the workResponsible
An owner won’t treat a high riskEscalate through the agreed path
Benefit of agreed escalation thresholdsConsistent, timely, non-personal escalation
Where does risk beyond appetite go?Senior management / the board

In short

  • RACI shows who is Responsible (does the work), Accountable (answers for it), Consulted and Informed for each activity.
  • Each activity has exactly one Accountable person; several people can be Responsible.
  • RACI charts remove confusion about who decides, who acts and who just needs to know.
  • Escalation paths send risks to the level of authority that matches their size, using agreed thresholds.
  • Escalate when risk exceeds appetite, an owner can't or won't act, actions are overdue, or a major incident occurs.
  • Pre-agreed escalation criteria make escalation routine rather than personal.

Exam traps

  • Two Accountable people for one activity means nobody is really accountable.
  • The security manager escalating a business risk isn't disloyalty; it's the job.
  • Escalation goes up the line of authority, not straight to the board for everything.
  • Responsible and Accountable are different: the person doing the work isn't necessarily the one who answers for it.

Slides

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CISM · Domain 2 · Ownership and monitoring

RACI and Risk Escalation Paths

Using RACI charts to make risk responsibilities clear, and designing escalation paths so risks reach the right level of authority quickly.

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